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Customer Support


Context Help

If you get lost inside our Control Panel, the very first step you should take is to click the Help button, which is visible on each and every page. A pop-up window will open. It offers elaborate info about all the operations that you can perform on the page in question. Each popup appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich selection of tutorial video clips clarifying how to use our Control Panel. They're made for those of you who want to see how things are being done rather than just reading articles. Thus, everyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the answer you searching for, have a glance at our comprehensive FAQ section, which contains questions asked by actual people and provides practical solutions. We constantly update our Frequently Asked Questions database with new entries so as to cover all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions section either, you can contact our excellent team of support engineers available 24x7x365 and ready to assist you with any problem. Each trouble ticket you open will be responded to within 1 hour (the average trouble ticket response time is approximately twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 236867

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com